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Contact Florida Capital Bank Mortgage
Use the email links below for general questions. Please do not include any personal or account information when sending your questions to us.

Corporate Address
Florida Capital Bank Mortgage
10151 Deerwood Park Blvd.
Building 100 Suite 200-A
Jacksonville, FL 32256
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Toll Free - (866) 295-0014


Andrea Lefebvre 
VP – National Production Manager 


617-899-1428 or alefebvre@flcb.com

Bob Eisendrath
National Strategic Account Manager

414-350-3986 or beisendrath@flcb.com

Warehouse Facility Line

Jackie Ring 
VP – Warehouse Line Manager

 904-245-7096 or jring@flcb.com


Kim Etherton 
Operations Manager 

904-245-7039 or ketherton@flcb.com


General website Questions:

email: flcbmarketing@flcb.com

Department Contact Information

Secondary Department
Extensions, relocks, rolls and general pricing inquiries secondary@flcb.com
Requesting data edits on locked loans loanedit@flcb.com
Appraisals appraisals@flcbmortgage.com

Underwriting Department

Fax Numbers (904) 245-7077
General Inquiries UnderwritingHelpDesk@flcb.com

Closing Department

Fax Numbers (904) 245-7078
Scheduling closingrequest@flcbmortgage.com

Mortgage Payment Department

Mortgage Payment Customer Service

866-295-0014, ext: 1600
Monday - Friday 8:30am to 5:00pm 

Remit Check or
Money Order payments to: 

Florida Capital Bank Mortgage
Attn: Payment Department
10151 Deerwood Park Blvd.
Building 100 Suite 200-A
Jacksonville, FL 32256

Phone Payment Information: 

To pay by phone please call our Mortgage Customer Service at 866-295-0014, ext. 1600. Monday - Friday 8:30am-5:00pm (EST)

To pay by phone you will need to provide your Routing number and checking or savings account number. We do not accept credit cards as payment. 

Bill Pay:

You can use your bank's bill pay service to make a payment to Florida Capital Bank Mortgage.

Condo Review Department

General Inquiries condoreview@flcbmortgage.com

Broker and Correspondent Sales Department

New Broker/Correspondent Inquiries alefebvre@flcb.com
Fax Numbers (904) 245-7028
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